Policy
Protoflow Refund Policy: Steps, Addresses and Timing
To get a Protoflow refund, contact the order desk within 60 days with your name, email and order ID, then ship the bottles back with tracking at your own cost. Refunds post 3 to 5 business days after they credit it, then 5 to 10 days for the card issuer. Confirm the return address first.
Written by the Protoflow label teamUpdated
Steps01
How do you get a Protoflow refund?
Call or email the order desk before day 60, give your full name, email and order ID, ship the bottles back with tracking, and keep proof until the refund posts.
The order desk, not this website, handles refunds. Phone +1 (651) 610-1515 or email [email protected]. The website desk at [email protected] can help you find the right contact but cannot see orders or issue money.
- 01
Check the seal
The label says not to use the bottle if the safety seal is damaged or missing.
- 02
Take two capsules with water
One serving is two capsules, once a day, as the label says. The label names no time of day; pick one you can repeat.
- 03
Mind your medicines
The label says to consult a physician first if you take any medication. Bring the label to your appointment.
- 04
Look again at week 6
Refunds close 60 days after purchase. Around week 6, decide with your doctor whether to keep going or ask for your money back.
Addresses02
Where do you send returned Protoflow bottles?
This site lists the returns address as 622 Third Avenue, Floor 33, New York, NY 10017, while the sales page lists 19655 E 35th Dr #100, Aurora, CO 80011, so confirm the current one with the order desk before shipping.
The Aurora address matches the distributor on the label. The New York returns address comes from the brand's contact details given to this site. Both may be right for different purposes, and we do not know which handles refunds. The office on our contact page is 270 Park Avenue, Floor 12, New York, NY 10017, and it is not a returns address.
Write the confirmation of the address in an email or note the call: date, name of the person, address given. Then ship. Put your full name, email and order ID inside the parcel, as the mail needs those to match the refund to the order.
Terms03
What are the refund terms in a table?
| Item | Detail |
|---|---|
| Window | 60 days from purchase |
| Request to | Order desk: +1 (651) 610-1515 or [email protected] |
| Send with the mail | Full name, email and order ID |
| Return shipping | Paid by the buyer; use tracking |
| Refund timing | 3 to 5 business days after they credit it, then 5 to 10 days for the card issuer |
| Statement name | CLKBANK* |
The timing is given by the seller. Banks vary, so allow more time if your card issuer is slow.
If it goes wrong04
What if you do not get your Protoflow refund?
Check your statement after 15 business days, call the order desk with your tracking proof, and if that fails, dispute the charge with your card issuer.
Keep a log with dates, names and what was said. Ask for a case number. If the desk does not reply, write a short email that states the order ID, the dates, the tracking number and the refund amount owed. The FTC also notes that you can dispute charges for things you did not order or did not receive as agreed (FTC, Free trials and tribulations). A dispute with your card issuer should come after you have tried the order desk, because the issuer will ask what you did.
For orders paid through ClickBank, buyer support also has help pages on orders and refunds (ClickBank, buyer support).
Protoflow: from $49 a bottle60 capsules · 2 a day · free US shipping on 3 or 6 · 60-day money-back guarantee
See packsSpecial cases05
What if you have used some or all of the bottles?
The sales page says to ship the bottles back, and it does not say we could read whether empty or partly used bottles are accepted, so ask before you assume either way.
Some buyers return empty bottles and some return full ones, and sellers differ on what they allow. Because the guarantee is described as a satisfaction guarantee, a partly used bottle is the normal case: you have to try it to be satisfied or not. If the desk says unopened bottles only, ask for that in writing, since it would change what the 60 days mean. If you have several bottles from a 6-pack, ask whether the refund covers all of them or only the ones you return.
The e-books are digital and cannot be returned. Ask how the refund treats them. In most such offers the free bonus does not reduce the refund, but confirm it. If a bottle arrives damaged or the seal was broken, say so at once and send photos. That is a different case from a satisfaction refund and should get a replacement or a full refund without a long process.
Template06
What should a refund request say?
Keep it short and factual: your name, email, order ID, order date, the pack and the words "I would like a refund under the 60-day guarantee".
Add the phone number you can be reached on and ask the desk to confirm the return address and the reference to put on the parcel. Do not argue the case or list complaints, as the sales page describes the guarantee as a satisfaction guarantee that does not need a reason. Send it by email so you have a dated copy, then follow with a call if you do not hear back in two business days.
When the desk replies, write down the details: the case number, the address, the time they quote for the refund and the name of the person. If the reply asks for something odd, such as a payment, a fee for the refund or more personal data than the order needs, stop and check with ClickBank buyer support (ClickBank, buyer support) before you answer.
Never send card numbers by email. The desk can find the order from the order ID, name and email.
Your records07
What records should you keep for a refund?
Keep the confirmation email, order ID, delivery date, photos of the label and seal, the tracking number for the return and a note of every call.
Photograph the bottle when it arrives, before you take any capsules. A photo with the date helps if there is any question about what you received. Keep the shipping receipt for the return, the tracking number and the confirmation of delivery. When the refund posts, save the statement line. These few items settle almost every dispute.
FAQ08
Protoflow refund: questions answered
Can I get a Protoflow refund after 60 days?
The sales page promises 60 days. After that, any refund is up to the seller, so do not count on it.
Who pays return shipping?
The buyer pays. Ship with tracking and keep the receipt.
Do I need the original packaging?
The sales page says nothing we could read about packaging. Ask the order desk, and keep the box if you can.
Where do I send the Protoflow bottles?
Confirm the address with the order desk first. This site and the sales page list different return addresses.
Can I refund through my bank instead?
Try the order desk first. A bank dispute is for charges you did not agree to or items not received as agreed.
Will I get a refund for shipping?
Ask the order desk. The sales page does not say whether the small fee on the 2-bottle pack is refunded.
Who wrote this09
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a USA authorized retailer of Protoflow, not by the manufacturer or the label distributor. Buying through our order links earns us money.
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