Contact
Contact Protoflowdaily: Phone, Email and Addresses
For tracking, changes and refunds on placed orders, call +1 (651) 610-1515 or email [email protected]. For questions about these pages, corrections and privacy, email [email protected], Mon-Fri 9:00am-5:00pm ET. The website inbox cannot see orders, and neither desk gives medical advice.
Written by the Protoflow label teamUpdated
Who to contact01
Who should you contact about Protoflow?
Two desks serve different needs: the order desk handles placed orders and refunds, and the website desk handles questions about these pages.
This website is run by a retailer, not the maker, and it holds no order records. Contact the right desk first and you save a day. Have your order ID ready for the order desk.
Tracking and refunds for placed orders
Protoflow order desk. Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Label distributor
PhytoThrive Labs, 19655 E 35th Dr #100, Aurora, CO 80011, USA
Printed on the label. Not the seller of this website.
Office (New York)
270 Park Avenue, Floor 12
New York, NY 10017
Mail only. No walk-in sales.
Returns (New York)
622 Third Avenue, Floor 33
New York, NY 10017
Call first. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
At a glance02
Which desk handles which question?
| Question | Contact | Hours |
|---|---|---|
| Order status, tracking, changes | Order desk: +1 (651) 610-1515 or [email protected] | Ask when you call |
| Refund within 60 days | Order desk, then return the bottles | Ask when you call |
| A page, typo or correction | Website desk: [email protected] | Mon-Fri 9:00am-5:00pm ET |
| Privacy request | Website desk: [email protected] | Mon-Fri 9:00am-5:00pm ET |
| Press or partnership | Website desk: [email protected] | Mon-Fri 9:00am-5:00pm ET |
| Medical emergency | Call 911 or your local emergency number | Always |
Addresses03
What are the Protoflowdaily addresses?
The office is 270 Park Avenue, Floor 12, New York, NY 10017, and the returns address is 622 Third Avenue, Floor 33, New York, NY 10017.
The office address is for correspondence only. It is not a shop, and no one can buy or collect orders there. The returns address is where this site's records say bottles go for a refund. The Protoflow sales page lists a different return address, 19655 E 35th Dr #100, Aurora, CO 80011, which matches the distributor on the label. Call the order desk and confirm the current one before you ship anything, and write down the answer.
The label names the distributor as PhytoThrive Labs at the Aurora address. We do not run that business, and this site is not its website.
Before you call04
What should you have ready when you contact us?
Your order ID, the email you used, the date of the order, the pack you bought and a short description of the question.
For a refund, add your full name, the date the bottles arrived and the tracking number you used or plan to use for the return. For a delivery question, add the delivery address and the tracking number. For a question about a page here, add the page address and the passage. A clear message gets a faster answer. Never send full card numbers by email.
Health questions05
Can we answer questions about your symptoms or medicines?
No: neither desk can give medical advice, so ask your doctor or pharmacist about symptoms, medicines and whether Protoflow suits you.
If you have blood in the urine, a fever with painful urination or you cannot pass urine, seek care the same day (NIDDK, Enlarged Prostate (BPH)). If you think you took too much, call Poison Control at 1-800-222-1222 in the United States. If you have a reaction to the capsules, stop and contact a doctor, then tell the order desk and report it to the FDA's MedWatch program. Keep taking prescribed medicine.
Protoflow: from $49 a bottle60 capsules · 2 a day · free US shipping on 3 or 6 · 60-day money-back guarantee
See packsFeedback06
How can you send feedback about this site?
Email the website desk with what you liked, what confused you or what was wrong, and include the page address.
We read every message. The most useful ones tell us which question you came with and whether the page answered it. If a page was too long, too short or too technical, say so. If you spotted an error, include the source. If you are a clinician or a pharmacist and want to comment on a health page, tell us your role and we will take your note seriously. We cannot promise to agree with every comment, but we will answer honestly and change the page if you are right.
Stay safe07
How can you tell a real Protoflow contact from a scam?
Use only the phone numbers and emails on this site and on your order confirmation, and never pay anyone who contacts you first.
Scammers copy supplement names and send texts or emails about "delivery problems" or "refund fees". A real refund does not require you to pay a fee, to buy gift cards or to share a one-time code. The FTC warns that scammers use fake testimonials and endorsements and tells shoppers to check a product by searching its name with words like "scam" or "complaints" (FTC, Fake celebrity endorsements). If a message asks you to click a link to enter card details, go to the order confirmation email instead and use the phone number there.
If you are not sure a message is real, call the order desk on the number printed here. We will never ask for your full card number by email, and neither should the order desk. Report scam messages to the FTC and to your card issuer.
Hours and time zones08
When can you reach each desk?
The website desk answers Monday to Friday, 9:00am to 5:00pm Eastern Time, and the order desk hours are not printed, so ask when you call.
Eastern Time is the time in New York. If you are on the west coast, 9:00am Eastern is 6:00am Pacific, and 5:00pm Eastern is 2:00pm Pacific. If you leave a message after hours, say your name, order ID and a number or email to reply to. For urgent order changes, remember that orders ship within 24 hours, so call as early as you can on a weekday.
Replies09
How quickly do we reply?
The website desk aims to reply within two business days, and the order desk's speed depends on the seller.
If you do not hear back, try the other channel, phone or email, and keep the dates. We read every message from the website inbox, correct pages when you point out a mistake and publish only reviews that we can match to an order. We cannot promise a reply on weekends or US holidays.
FAQ10
Contacting us: questions answered
What is the best way to reach the order desk?
Call +1 (651) 610-1515 with your order ID ready, or email [email protected]. Phone is usually quicker for changes.
Why can the website desk not see my order?
This site is run by a retailer and takes no payments. Orders are placed and handled elsewhere.
Is the New York office a store?
No. It is a correspondence address, and no one sells or collects orders there.
Can I visit the office?
No. The office is for mail, and there are no walk-in sales.
Where do I report a side effect?
Tell your doctor first, then the order desk, and report it to the FDA's MedWatch program.
How do I ask for my data to be deleted?
Email the website desk with your request. We hold little data, as the privacy page explains.
Who wrote this11
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a USA authorized retailer of Protoflow, not by the manufacturer or the label distributor. Buying through our order links earns us money.
Keep reading
More about Protoflow
USA Authorized Retailer
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