How to Cancel a Protoflow Order

Within hours, because the sales page says orders ship within 24 hours.

Call +1 (651) 610-1515 and then email [email protected] with your order ID, name and the reason. A phone call is faster, and the email leaves a record. If you reach the desk outside hours, leave a message and send the email at once. The time stamp may matter later.

A chance to stop the order, if the desk reaches it in time, and a refund of the full amount.

The seller's terms for cancellation were not detailed on the page we read. Ask for confirmation in writing. Check your card statement for the charge to be reversed or for a pending authorisation to drop. If a charge remains after a confirmed cancellation, tell the order desk.

We found none on the sales page: it describes a one-time payment.

Read the checkout screen anyway, since add-ons and recurring items can appear there. If you see a recurring charge you did not choose, stop and call the order desk before paying. If you find one on your statement later, ask the desk to cancel and refund, and dispute the charge with your card issuer if needed (FTC, Free trials and tribulations).

• Confirmation email and order ID
• Notes of each call with the date and time
• Emails sent and received
• Screenshots of the checkout and terms
• Tracking details if shipped

These are the same records you need for any refund.

Be fast, be polite, write it down and use the refund route if it has shipped.

Nothing recurring appears on the sales page we read, but check your checkout screen to be sure. If you are cancelling because you have changed your mind about the whole idea, say so plainly, and ask the desk to confirm in writing that the order is closed and that no further charge will follow.